Knowledge Base

Welcome to the Homyze Help Center
Commonly asked questions and troubleshooting tips

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Common Questions

To open an account with Homyze, please get in touch us with via the Contact Us page. Once we have received the relevant information, from property details to asset registers and approval requirements, you will be assigned an account manager based on your company type and/or location. After that, you can book via the portal, contact our 24/7/365 helpdesk or integrate with our API.

Homyze can provide just one service line or a total facilities management (TFM) solution. From aerial installation to awning repairs, window installation to waste disposal. Our services are available on both a reactive or planned basis according to your requirements.

Homyze operates throughout the UK, with coverage as required by our clients. We cannot guarantee SLAs or attendance times nationwide unless these have been agreed directly with your account representatives and we have been provided with a comprehensive property list for your account. Please contact your account manager if you have any questions.

As you can see on our Client Sectors page, our clients operate across many different sectors. From hospitals to hospitality, care homes to cafes. The one thing that all our customers have in common is the desire to have a transparent and total property maintenance and facilities management solution. To find out how Homyze can help you, please get in touch.

Absolutely. All works are covered under the Homyze quality assurance and fall under our own (and/or a subcontractor’s) insurance policy. Homyze is also approved as a supplier by insurance companies and can provide quotes for any relevant works.